Return Policy

1. Overview

Giftboutique provides professional image consulting services. This Return Policy outlines our policies regarding cancellations, refunds, and service modifications. Please read this policy carefully before booking our services.

2. Nature of Our Services

Our services consist of professional consultations, style assessments, wardrobe evaluations, and personalized guidance. These are experiential services that are provided at the time of your appointment. Unlike physical products, services cannot be "returned" in the traditional sense.

3. Cancellation Policy

3.1 Client-Initiated Cancellations

You may cancel your scheduled appointment or service booking under the following conditions:

• More than 48 hours before appointment: Full refund or rescheduling at no additional charge
• 24-48 hours before appointment: 50% refund or rescheduling with a $50 rescheduling fee
• Less than 24 hours before appointment: No refund, but rescheduling may be available for a $100 fee, subject to availability
• No-show or same-day cancellation: No refund or credit will be issued

3.2 Company-Initiated Cancellations

If we need to cancel or reschedule your appointment due to circumstances beyond our control (e.g., consultant illness, weather emergencies, facility issues), we will:

• Provide you with a full refund, or
• Reschedule your appointment at no additional cost at your earliest convenience

4. Refund Policy

4.1 Completed Services

Once a service has been completed, refunds are generally not available as the service has been delivered. However, if you are dissatisfied with your service experience, please contact us within 7 days of your appointment. We will review your concerns and may offer:

• A complimentary follow-up consultation to address your concerns
• A partial credit toward future services
• In exceptional circumstances, a partial or full refund at our discretion

4.2 Service Packages

For multi-session packages or programs:

• If you cancel before any services have been provided, you will receive a full refund
• If you cancel after some services have been provided, you will receive a prorated refund based on the number of unused sessions
• Refund processing may take 5-10 business days

4.3 Refund Processing

Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit/Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfers: 7-14 business days

5. Rescheduling Policy

We understand that circumstances may require you to reschedule your appointment. Rescheduling requests should be made as early as possible:

• Rescheduling more than 48 hours in advance: No fee
• Rescheduling 24-48 hours in advance: $50 rescheduling fee
• Rescheduling less than 24 hours in advance: $100 rescheduling fee (subject to availability)

You may reschedule your appointment up to two times. Additional rescheduling may be subject to additional fees or may require rebooking at current rates.

6. Satisfaction Guarantee

We are committed to providing exceptional service and ensuring your satisfaction. If you are not satisfied with your service experience, please contact us within 7 days of your appointment. We will work with you to address your concerns and find a solution that meets your needs.

Please note that individual results may vary, and we cannot guarantee specific outcomes from our image consulting services. Our services provide professional guidance and recommendations, but your personal style journey is unique to you.

7. Special Circumstances

7.1 Medical Emergencies

In cases of documented medical emergencies, we will work with you to reschedule or provide a refund, regardless of the cancellation timeline. Please contact us as soon as possible with documentation.

7.2 Group Workshops

Cancellation policies for group workshops may differ. Specific terms will be communicated at the time of booking. Generally, group workshop cancellations made more than 7 days in advance are eligible for a full refund or credit.

8. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us:

• Email: help@giftboutique.world (include your booking reference number)
• Phone: +1 305 998 9420 (during business hours)
• In Person: 20900 NE 30th Ave Second Floor, Miami, FL 33180, United States

Please provide the following information when requesting a cancellation or refund:

• Your full name and contact information
• Booking reference number or appointment date
• Reason for cancellation or refund request
• Preferred resolution (refund, rescheduling, or credit)

9. Disputes and Complaints

If you have a dispute or complaint regarding a cancellation, refund, or service, please contact us first. We are committed to resolving issues fairly and promptly. If we are unable to resolve your concern, you may have the right to file a complaint with your local consumer protection agency.

10. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

11. Contact Information

If you have any questions about this Return Policy, please contact us:

Email: help@giftboutique.world

Phone: +1 305 998 9420

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM, Saturday: 10:00 AM - 4:00 PM, Sunday: Closed

Address: 20900 NE 30th Ave Second Floor, Miami, FL 33180, United States